PATEK.IS · CUSTOMER GUIDE
Frequently Asked Questions
Useful answers before you choose, pay or plan a gift.
Where do you ship from?
Guangdong, China. Confirm delivery availability and charges for your destination before payment.
How long does shipping take?
Usual transport is approximately 10–20 days. Preparation, carrier demand and customs can add time; this is not a guaranteed arrival date.
Will my order arrive for Christmas?
Order early and contact us with your destination and required date before payment. We do not promise Christmas arrival from the usual transport estimate alone.
How do I receive the 18% offer?
Request a discounted quote for bank-transfer or BTC payment through email or WhatsApp before paying. Confirm the final total and payment instructions.
What does a grade option mean?
Some listings offer different grades. Check the selected option and its materials, movement details and price; model names alone do not establish the specification.
Can I swim with the watch?
Do not assume swimming suitability. Confirm the exact option’s water-resistance rating and any test information first. Read the Water Resistance & Watch Care guide.
How do returns or warranties work?
Contact us before purchase for the terms applying to the specific product. A universal return window or warranty duration is not published on this page.
How can I track my order?
Use the carrier’s tracking link when provided, or contact us with the order number and purchase email.
Where can I get help?
Email [email protected] or open WhatsApp at +44 7426 706890. Include your product reference or order number.