PATEK.IS · CUSTOMER GUIDE
Returns & Order Support
Clear steps when an order needs attention.
Before ordering
Ask us to confirm the return, cancellation and any warranty terms that apply to your selected product before payment. This website does not publish a universal return window or warranty duration. Product-grade comparison text is not a substitute for the terms confirmed for your specific order. Nothing on this page removes rights that apply under the law.
Report an issue
Contact us using the email and order number associated with the purchase. Explain whether the issue concerns delivery, the received item or operation of the watch. Include clear photographs and, if relevant, a short description of the selected option and the difference you noticed. Keep packaging and supporting records while the issue is reviewed.
Before returning an item
Contact us first for instructions and the correct return address. The dispatch region is not a return address. Do not send a parcel to an assumed address. Confirm the return method, any costs and the proposed resolution before sending the item.
Cancellations and refund questions
Tell us promptly if you wish to change or cancel an order; what can be changed depends on its current stage. Refund method, amount and timing must be confirmed for the individual order and applicable payment method. For payment-specific questions, read the Payment Policy.