PATEK.IS · CUSTOMER GUIDE
Terms & Conditions
Please review your selected product, payment quote and delivery details before ordering.
Product selection
Product photographs, model names and descriptions help you compare the catalogue. The selected option determines the grade and applicable specification. Verify important details such as size, materials, movement, functions and water resistance before payment. If information appears inconsistent, contact us for clarification.
Prices and order details
Confirm the watch option, destination, delivery charge and final total before paying. The Christmas bank-transfer/BTC promotion gives an 18% discount on the watch item price; use the confirmed discounted quote rather than applying a further reduction yourself. Availability and payment instructions must be confirmed for the order.
Delivery
Orders ship from Guangdong, China. Usual transport takes about 10–20 days, with order preparation and potential carrier or customs delays affecting the schedule. A delivery estimate is not a guaranteed date. Read the Shipping & Delivery page and tell us about any time-sensitive requirement before payment.
Support and returns
Contact us promptly about an issue and include the order reference. Return, cancellation and any warranty terms must be confirmed for the selected order; this page does not create a universal fixed window or duration. See Returns & Order Support. Applicable statutory rights are not excluded.
Using the website
Use the site lawfully and provide accurate order information. Do not interfere with site security or misuse support channels. Catalogue names and marks identify products; they should not be read as a statement of official affiliation or manufacturer certification. Read the Privacy Policy for information handling.
Contact and updates
Questions about these terms can be sent to [email protected]. The order-specific details confirmed before payment should be retained with your records. Last updated: 3 October 2026.