PATEK.IS · CUSTOMER GUIDE
Privacy Policy
How information is used when you browse, enquire or place an order.
Who to contact
This notice concerns the Patek.is website. For privacy enquiries or requests, email [email protected]. Provide enough information to identify the relevant interaction without sending unnecessary sensitive documents.
Information involved
When you enquire or order, you may provide your name, email, phone number, delivery address, selected products, order details and messages. Website systems may also process technical information such as an IP address, browser details, cart/session identifiers and security logs. Payment information handled by a payment provider is subject to that provider’s own notice; do not send passwords, wallet recovery phrases or card security codes to customer support.
Why information is used
Information is used to answer enquiries, process and support orders, arrange delivery, maintain account or cart functions where offered, protect the site and keep necessary transaction records. Order processing relies on the information needed to perform the purchase; recordkeeping may be required by law. Security and service administration may rely on legitimate interests, subject to applicable requirements. Optional marketing should depend on the choice or consent applicable to the interaction.
Service providers and international processing
Relevant information may be shared with the ecommerce platform, hosting and security providers, payment providers, carriers and other service providers needed for the interaction. Orders ship from China, and service providers may process information in other countries. Only information relevant to the service should be used; contact us for details about the providers involved in a particular order.
Cookies and choices
Cookies and similar technologies may support sessions, shopping-cart functions and security. Other technologies, if used, may support measurement or marketing. Review any cookie controls offered on the site and your browser settings. Blocking essential technologies may affect shopping functions. This notice does not state that a specific analytics or advertising service is installed.
Retention and protection
Information should be retained for as long as needed for the interaction, order support, required records and legitimate security purposes. The applicable retention period depends on the record and legal requirements. No website can promise absolute security; avoid sending sensitive credentials through email or WhatsApp.
Your requests
Depending on applicable law, you may have rights concerning access, correction, deletion, restriction, objection, portability or withdrawal of consent. Email us to make a request. We may need to verify your identity and may retain records where required. You may also contact the relevant data-protection authority.
Changes to this notice
This notice may be updated as the website’s services or processing change. Last updated: 3 October 2026.