PATEK.IS · CUSTOMER GUIDE
Shipping & Delivery
From Guangdong, China. Plan ahead for the Christmas season.
Where orders ship from
Orders are dispatched from Guangdong, China. Shipping availability and the delivery charge for your destination should be confirmed before payment.
The usual timeline
Transport generally takes approximately 10–20 days. This is an estimate, not a guaranteed delivery date. Order preparation, payment confirmation, weekends, peak-season demand, carrier disruptions and customs processing can add time. Ask us for the current preparation and delivery estimate for your selected product and destination.
Christmas gifts: allow extra time
Please place Christmas gift orders early. Do not treat the usual 10–20-day transport estimate as a promise of Christmas arrival. Contact us with your destination and required date before paying; if the timing is uncertain, consider another plan for the gift.
Tracking and delivery details
Check your name, address, postal code and contact details carefully before confirming an order. When tracking information is available, use the carrier’s link or contact us with your order number. See our order tracking guide.
Customs, charges and delays
Import processing and any local charges depend on the destination. Confirm how shipping, taxes and customs-related charges will be handled before payment. If tracking appears delayed or a parcel arrives damaged, contact us with the order number and available evidence so we can review the shipment.